Frequently Asked Questions
Everything you need to know about our AI-driven reimbursement recovery services for Amazon and Walmart sellers
💡 General Questions
What services do you offer?
Using AI-driven audits and automated claims management, we assist merchants in recouping lost income from Amazon FBA, Amazon Vendor Central, and Walmart WFS mistakes.
Who can benefit from your services?
Any Amazon or Walmart seller who is using fulfilment services of any size may profit while losing money due to quietly operational mistakes.
How does your solution differ from competitors?
ValueBack.AI, instead of one-time audits or quick tools, provides complete automation, smart claim confirmation, and continuous AI tracking.
Is there a contract or commitment period?
There aren’t any long-term contracts. You can start, pause or stop without any risk.
How do I get started?
Simply connect your seller account securely and let ValueBack.AI begin scanning for recoverable funds instantly.
📦 Amazon FBA Recovery
What is Amazon FBA recovery service?
It helps recover lost inventory, missed returns, damaged goods, and incorrect Amazon costs through compliant reimbursement requests.
What types of FBA issues can you resolve?
We lost or damaged stock, unrefunded returns, shipment discrepancies, duplicate charges, and erroneous FBA costs.
Do I need to provide access to my Amazon Seller Central?
Yeah, our AI has to be allowed safe read, only access to analyse papers without changing your account.
How much can I recover?
Most sellers typically recover 1%–3% of their Amazon revenue, depending on volume and account activity.
Do you charge upfront fees?
No upfront cost. You only pay when reimbursements are successfully recovered.
🏢 Amazon Vendor Central (1P)
What is Amazon 1P Vendor reimbursement?
On its own it pays back Amazon vendors for problems like in the case of damaged merchandise, shortages, chargebacks, and pricing inaccuracies.
What types of Vendor issues are covered?
Short shipments, operational chargebacks, lost stock, damaged goods, and incorrect deductions.
How do you access my vendor data?
We securely connect to your Vendor Central reports using read-only permissions.
Is this a service manual or automated?
It’s fully AI-driven with smart validation and automated claim filing.
🛒 Walmart WFS
What is Walmart WFS?
Just like Amazon FBA, Walmart Fulfilment Services takes care of shipping, storage, packing, and returns for the sellers.
What does your Walmart service include?
AI audits, claim identification, automated filing, follow-ups, and continuous reimbursement recovery.
Can I use this service for multiple Walmart accounts?
Yes, ValueBack.AI supports multiple seller accounts from one dashboard.
How long does Walmart claim processing take?
The majority of claims are inspected and settled within a couple of weeks, depending on Walmart’s schedules.
💰 Claims & Reimbursements
What qualifies for an Amazon reimbursement?
Inventory that is lost or damaged, returns that are not refunded, mistakes in shipments, and incorrect fees are typically situations that Amazon policies cover.
How do you submit reimbursement claims?
ValueBack.AI automatically prepares and files compliant claims with proper documentation.
What is your success rate?
Our AI prioritises high-approval claims, helping achieve strong and consistent recovery results across accounts.
Can Amazon audit claims?
Indeed, many seller accounts can be managed from a single dashboard with ValueBack.AI.
What kinds of Walmart WFS issues can be claimed?
Mismatched shipments, improperly managed returns, misplaced items, and high fulfilment expenses.
Do I need to provide invoices or reports?
No, ValueBack.AI pulls all required reports automatically and handles documentation.
How much can I expect to recover?
Most sellers typically recover around 1%–3% of their Walmart revenue over time.
🔒 Security & Data Protection
How do you protect my data?
We use secure, encrypted connections with read-only access and never change your seller account or financial information.