At ValueBack.AI, your privacy and data security are extremely important to us. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our website, platform, and reimbursement recovery services. 

By using ValueBack.AI, you agree to the practices described in this policy. 

1. Information We Collect

We may collect the following types of information: 

Personal Information 

Name, email address, business name, contact details, and account credentials when you register or contact us. 

Marketplace Data 

Read-only access to reports and data from Amazon Seller Central, Amazon Vendor Central, and Walmart WFS, including inventory records, transactions, returns, settlements, and fee reports. 

Usage Data 

Details about how you use our platform, including device type, system usage, and login behaviour. 

2. How We Use Your Information

We use your data to: 

• Identify reimbursement opportunities 

• Submit and manage claims on your behalf 

• Improve our AI systems and service performance 

• Communicate updates and support messages 

• Ensure compliance with marketplace policies 

• Improve platform dependability and security 

We never rent or sell your information to outside parties.

3. Marketplace Account Access

To provide reimbursement recovery services, ValueBack.AI securely connects with supported marketplace platforms such as Amazon Seller Central, Amazon Vendor Central, and Walmart Fulfilment Services (WFS). These connections are established using authorised APIs and secure authentication methods that grant read-only access to specific account data required for reimbursement analysis. 

Read-only access means ValueBack.AI can view reports and transactional data but cannot make any changes to your marketplace account. This ensures your business operations, listings, payments, and settings remain fully under your control at all times. 

Specifically, ValueBack.AI: 

• Does not modify account settings, product listings, pricing, or inventory levels. 

• Does not place orders, issue refunds, or process customer transactions. 

• Does not withdraw funds or access payment methods. 

• Only reviews inventory movements, fee reports, returns, settlements, and related financial records needed to identify reimbursement opportunities. 

All reimbursement claims submitted through ValueBack.AI strictly follow official marketplace policies, timelines, and documentation requirements. Our system is designed to remain fully compliant with platform rules to protect your account standing and avoid duplicate, invalid, or risky claim submissions. 

Access can be revoked by you at any time directly through your marketplace account settings. 

4. Data Sharing & Third Parties

ValueBack.AI only shares user information when it is necessary to deliver our reimbursement recovery services, operate our platform securely, or comply with legal obligations. We never sell, rent, or trade your personal or marketplace data to third parties for marketing or unrelated purposes. 

Any data shared is limited to what is required for specific business functions and is handled under strict confidentiality and security agreements. 

ValueBack.AI may share limited information with: 

• Marketplace Platforms: such as Amazon and Walmart, when submitting reimbursement claims, supporting documents, or responding to case requests directly through official platform systems. 

• Trusted Technology Providers: including secure cloud hosting services, data storage platforms, analytics tools, and infrastructure partners that help us operate and improve ValueBack.AI safely and efficiently. 

• Professional Service Partners: such as legal, compliance, or audit providers, when necessary to meet regulatory requirements or protect our rights and users. 

• Government or Legal Authorities: when disclosure is required by law, court orders, regulatory requests, or to prevent fraud, security threats, or illegal activities. 

All third-party partners working with ValueBack.AI are carefully vetted and required to: 

• Follow strict data protection and confidentiality standards. 

• Use industry-standard security safeguards. 

• Access only the data necessary to perform their specific service. 

• Comply with applicable privacy laws and regulations. 

We continuously review our partners to ensure your data remains protected at every stage. 

5. Data Security

At ValueBack.AI, protecting your info takes precedence. To secure your data from unauthorised access, misuse, loss, or disclosure, we implemented highly effective operational, administrative, and technical safeguards. We frequently revise our security framework to fight off new threats and have it built in line with the latest industry standards. 

We deploy state-of-the-art technology and strong internal controls to make sure that your data remains protected no matter where it is or goes. 

Our security measures include: 

• Encrypted data transmission: Safe encryption methods (such as HTTPS and SSL/TLS) are implemented to stop unauthorised access to any data that is transferred between your device, our platform, and the linked markets. 

• Secure cloud infrastructure: We run our software on well-known cloud providers who give us the enterprise-grade security, redundancy, and compliance certifications that we need for reliable and safe data storage. 

• Strict access control protocols: Only those employees who have been authorised can access the sensitive material by using role-based permissions, multi-factor authentication, and internal security policies. 

• Continuous system monitoring: Our service is under constant surveillance for any suspicious actors, exploits, and the quality of the work, so that the warning signs can be identified and the reaction time can be shortened. 

• Regular security updates and audits: We perform security updates and reviews of the system to remain strong against new and developing threats. 

Although no digital system can offer a guarantee of absolute security, ValueBack.AI has implemented all the security measures one can reasonably expect and uses best practices to reduce the risk. 

6. Cookies & Tracking

ValueBack.AI uses cookies and similar tracking technologies to enhance website functionality, analyse traffic patterns, monitor platform performance, and personalise your experience. These tools help us understand how users interact with our site so we can improve usability, features, and overall service quality.  

You can control or disable cookies at any time through your browser settings, though some features of the platform may not function properly without them. 

7. Data Retention

ValueBack.AI preserves your personal and marketplace data for as long as necessary to provide our services, comply with legal and regulatory regulations, and keep correct business records. We do not hold information for longer than necessary, and we constantly evaluate saved data to ensure it is secure and relevant. When data is no longer necessary, it is securely deleted or anonymised in accordance with industry standards. 

We may retain your information to: 

• Provide and improve our reimbursement recovery services 

• Respect tax, legal, and regulatory requirements 

• Settle conflicts or uphold platform agreements 

• Preserve service history and recovery data for openness. 

You can contact our support team at any time to request access, correction, or deletion of your data. Subject to legal requirements, we shall immediately handle such requests. 

8. Your Rights

You have the right to: 

• Access your personal information 

• Request corrections 

• Request data deletion 

• Withdraw consent 

• Receive a copy of your data 

To exercise your rights, contact us at sales@valueback.ai 

9. Compliance With Privacy Laws

ValueBack.AI aims to comply with applicable privacy regulations, including: 

• General Data Protection Regulation (GDPR) 

• California Consumer Privacy Act (CCPA) 

• Other regional data protection laws 

We continuously update our practices to meet legal requirements. 

10. Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. 

Continued use of our services indicates acceptance of updated terms.  

11. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you can reach us at: sales@valueback.ai